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Privacy Policy

PRIVACY POLICY

www.thepersonalised.com.au

Effective date: 1st May 2024

  1. Introduction

Welcome to The Personalised. At VEGA Ecommerce Pty Ltd, we prioritise the privacy and security of our users’ personal information. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your personal information when you interact with www.thepersonalised.com.au (the “Site”).

Our commitment to your privacy is aligned with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which guide us in the responsible handling and protection of personal information. Additionally, we recognise and adhere to international standards where applicable, including but not limited to the General Data Protection Regulation (GDPR) for our users in the European Union, ensuring a strong framework for global data protection.

By accessing, browsing, or otherwise using the Site, you expressly consent to the collection, use, and disclosure of your information, including personal and sensitive data, in accordance with this Privacy Policy. If you do not agree with the terms outlined herein, you should immediately cease use of the Site.

This policy not only details the types of information we collect and the purposes for which we use it, but also explains how you can manage your personal information, your rights concerning your data, and how we protect your privacy as you engage with our services.

Through your continued use of our Site, you affirm that you understand and agree to the terms of this Privacy Policy. We encourage you to review this policy periodically, as changes may be made to ensure ongoing compliance with evolving legal standards and best practices in data protection.

  1. Scope and Consent

This Privacy Policy applies to all users of the Site, including both sellers and buyers who interact with our services. By accessing and using the Site, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

  1. Information Collection

We collect several types of information for various purposes to provide and improve our service to you. The information we collect includes but is not limited to:

  • Personal Identification Information: Name, email address, phone number, physical address.
  • Technical Information: Log data, IP address, browser type, browser version, and other statistics.
  • Transactional Information: Details about transactions conducted on the Site, including purchases and preferences.
  1. Information You Provide

You directly provide most of the personal information we collect when you:

  • Register for an account on the Site.
  • Participate in any interactive features, services, or promotions.
  • Make a transaction or attempt a transaction through the Site.
  • Communicate with us via email, telephone, or other forms of communication.
  1. Information Collected Automatically

In addition to the information you provide, we automatically collect certain information when you access, use, or interact with our Site. This information does not reveal your specific identity but may include:

  • Device and Usage Information: We collect information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Tracking Technologies and Cookies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activities on our Site and we hold certain information. Cookies help us to improve and optimize the user experience. They are used for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Site. Additionally, we use cookies to gather statistical information about the usage of the Site in order to continually improve its design and functionality, understand how individuals use it, and assist us with resolving questions regarding it.

  1. Use of Collected Information

The information we collect helps us deliver, improve, and develop our services, and to provide you with an enhanced, personalised user experience. Specifically, we use the information for:

  • Providing and managing your access to our Site.
  • Personalizing and improving your experience on the Site.
  • Understanding and analyzing the usage trends and preferences of our users.
  • Communicating with you directly to provide you with updates, marketing materials, and other information related to the Site.
  • For compliance with our legal obligations, resolution of disputes, and enforcement of our agreements.
  1. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: We may use your personal information as described in this Privacy Policy subject to your consent. You may withdraw consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
  • Contract Performance: We may use your personal information to fulfill a contract or take steps linked to a contract: for example, processing your data to provide goods or services you have requested.
  • Legal Obligation: If required by law, we may use your personal information to comply with legal obligations to which we are subject.
  • Legitimate Interests: We may use your personal information for our legitimate interests, such as to provide and improve our services, content, and advertising, and for administrative, security, and legal purposes.
  1. Information Sharing and Disclosure

Your privacy is important to us, and we share personal information only under these limited circumstances:

  • With service providers: We share information with companies that help us run our services, such as hosting providers, payment processors, and marketing partners.
  • For legal reasons: We will share personal information when we believe it is required, such as to comply with legal obligations, protect our rights or those of our users, or respond to legal requests.
  • In case of a sale or merger: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that deal. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
  • Data Sharing with Sellers: To facilitate a seamless transaction process, we may share limited data with sellers, under strict privacy conditions. This sharing enables sellers to fulfill their obligations to you and improves your shopping experience. Specifics of what data is shared and how it is protected will be detailed in our privacy practices.
  1. Third-Party Service Providers

We may allow third parties to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, and other technologies to collect information about your use of our services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by The Personalised and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our services and other websites, and better understand your online activity.

For more information about interest-based ads, or to opt out of having your web browsing information used for behavioural advertising purposes, please visit www.aboutads.info/choices if in the United States or the appropriate regional site for your location.

Additionally, you may opt out of Google Analytics by visiting the Google Analytics opt-out page.

  1. Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

  1. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax, or accounting requirements, or to enforce our agreements or protect our legal rights). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it.

  1. International Transfers

Personal information collected by The Personalised may be stored and processed in your region, or in any other country where we or our third-party service providers operate. If we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law.

  1. Your Rights and Choices

As a user of our Site, you have the right to:

  • Access and update your personal information: You can review and change your personal information by logging into the Site and visiting your account profile page.
  • Deletion: You can request that we delete or remove personal information when there is no good reason for us to continue processing it.
  • Object: You can object to the processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information.
  • Withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
  1. Accessing and Updating Your Information

You have the right to access and update your personal information that we hold. Users can access their account information by logging into their account on our Site. From there, you can correct, amend, or delete information that is inaccurate. We encourage you to update your information promptly if it changes.

  1. Opt-Out Options

You have choices regarding the collection, use, and sharing of your personal information:

  • Email Communications: You can opt out of receiving promotional emails from us by following the instructions provided in those emails.
  • Cookies: You can typically remove or reject cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools,” or “edit” facility).
  • Behavioural Advertising: You can opt out of targeted advertising by using the links provided in our advertising partner websites.
  1. Children’s Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to remove such information and terminate the child’s account.

  1. Links to Other Websites

Our Site may contain links to other websites not operated or controlled by The Personalised. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from our Site to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our site, is subject to that website’s own rules and policies.

  1. Social Media Features

Our Site includes social media features, such as the Facebook Like button and widgets, such as the Share This button or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

  1. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Site, prior to the change becoming effective and update the “last updated” date at the top of this Privacy Policy.

  1. Complaints and Concerns

If you have any complaints or concerns about our handling of your personal information, or about our privacy practices in general, we encourage you to contact us at:

  • Email: info@thepersonalised.com.au
  • Address: PO BOX 1139, Werribee Plaza, Hoppers Crossing, Australia 3029 We take complaints seriously and will respond to your complaint within a reasonable time.
  1. Contact Information

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at the details provided in Section 21.

  1. Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia, without regard to its conflict of law principles.

  1. GDPR Compliance Statement

For users residing in the European Union, we adhere to the General Data Protection Regulation (GDPR). If you believe that we have not adhered to GDPR regulations, you have the right to lodge a complaint with a supervisory authority competent for your country or region.

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